B2B FAQ
Frequently Asked Questions
Everything you need to know about partnering with Tea Heaven Asia for professional tea solutions.
Who is Tea Heaven Asia B2B for?
Our B2B program is designed for cafés, hotels, resorts, restaurants, retailers, distributors, and corporate partners seeking reliable, garden-direct tea solutions for professional use.
What types of businesses do you work with?
We work with independent cafés, café chains, hospitality groups, boutique hotels, resorts, retailers, online brands, distributors, and corporate buyers across Asia.
What products are available for B2B partners?
Our B2B range includes tea bases, whole-leaf teas, fragrant and crafted blends, fruit and milk tea bases, Japanese-style teas grown in Indonesia, matcha, and modern latte concepts such as hojicha and sakura blends.
Do you supply teas for hotels and hospitality?
Yes. We offer tailored hospitality tea programs for in-room amenities, breakfast service, cafés, lounges, afternoon tea, and wellness menus, supported by menu curation, brewing guides, and service recommendations.
What is your minimum order quantity (MOQ)?
The minimum order quantity for tea bags is 5 kg. The minimum order for custom or bespoke tea blends is also 5 kg. Customisable packaging formats are available starting from 1 kg for selected tea types. Please contact us to confirm suitability based on your chosen teas.
Do you offer private label or bespoke tea creation?
Yes. We support private label and bespoke tea projects, including custom blend development, exclusive recipes, tea bag formats, and selected packaging customisation, subject to minimum order requirements.
Do you provide stable matcha supply for ongoing programs?
Yes. We offer stable monthly matcha supply through contract-based orders, ensuring consistency in quality and availability for cafés, hospitality groups, and beverage brands with ongoing demand.
Are ready products shipped directly?
Yes. Ready products are shipped directly as standard, unless otherwise communicated or agreed in advance.
What benefits do B2B partners receive?
B2B partners receive wholesale pricing and trade benefits, structured according to order volume and scope, and confirmed as per agreed discussions with our team.
Can you support consistency for multi-location businesses?
Yes. Consistency is a core focus of our B2B approach. We work with controlled sourcing, clear specifications, and batch alignment to ensure flavour stability across repeat orders and multiple locations.
Where do your teas come from?
Our teas are sourced directly from partner gardens across Asia, including Japan, West Java, and other established tea-growing regions, working closely with growers and garden owners.
Do you provide training or brewing guidance?
For hospitality and café partners, we offer brewing guides, preparation standards, and basic training support to help teams serve tea confidently and consistently.
Do you export internationally?
Yes. We support international shipments and export-ready orders, with documentation and lead times arranged according to destination requirements.
How do I apply for a B2B or wholesale account?
You may contact us through our B2B enquiry form or reach out directly with your business details, intended usage, and estimated order volume. Our team will follow up with suitable options.