Privacy Policy
At Tea Heaven Asia, your privacy is important to us.
This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We may collect the following information:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment and transaction details
- Website usage data (cookies, IP address, browser type)
2. How We Use Your Information
Your information is used to:
- Process and fulfill orders
- Communicate order updates and customer support
- Improve website performance and user experience
- Send marketing communications (only with consent)
We do not sell or rent your personal data to third parties.
3. Payment Information
All payment transactions are processed through secure third-party payment gateways. Tea Heaven Asia does not store or have access to your full payment card details.
4. Cookies
Our website uses cookies to enhance browsing experience and analyze traffic. You may disable cookies through your browser settings, though some features may not function properly.
5. Data Protection & Security
We implement reasonable security measures to protect your personal data.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Services
We may share necessary data with trusted third-party partners such as:
- Payment processors
- Shipping couriers
- Website analytics providers
These partners are required to handle your data securely and in compliance with applicable laws.
7. Your Rights
You may:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw marketing consent at any time
Please contact us to make such requests.
8. Retention of Information
We retain personal information only as long as necessary to fulfill business, legal, or regulatory obligations.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time.
Changes will take effect once posted on the website.
10. Contact Us
For privacy-related inquiries, please contact: