At Tea Heaven Asia, we take great care in packing and dispatching your orders to ensure they arrive safely and promptly. Below is our shipping policy to help you understand how and when your teas will reach you.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons, new launches, or promotional periods, processing times may be slightly extended.

 

2. Shipping Destinations

We currently ship to:

• Singapore
• Indonesia
• Selected international destinations (availability and rates vary by country)

If your destination is not listed at checkout, please contact us at whatsapp for assistance.

 

3. Shipping Methods & Delivery Time

Delivery times are estimates and may vary depending on courier services and customs clearance.

• Singapore:
  Estimated delivery: 2–3 business days
• Indonesia:
  Estimated delivery: 1-2 business days
• International:
  Estimated delivery: 2–14 business days, depending on destination

Once your order has been shipped, you will receive a confirmation email with tracking details (if available).

 

4. Shipping Fees

Shipping fees are calculated at checkout based on:

• Destination
• Order weight and size
• Shipping method selected

Occasional free shipping promotions may be offered and will be clearly stated on our website or during checkout.

 

5. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or additional fees may be imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping fee.

 

6. Delays & Delivery Issues

While we work with trusted courier partners, Tea Heaven Asia is not responsible for delays caused by:

• Courier service disruptions
• Customs clearance
• Incorrect or incomplete shipping information provided by the customer

If your order appears delayed or lost, please contact us at email or whatsapp, and we will assist in investigating with the courier.

 

7. Incorrect Address

Please ensure your shipping address is accurate and complete at checkout.
Tea Heaven Asia is not responsible for orders shipped to an incorrect address provided by the customer.

Additional reshipping charges may apply if an order is returned due to incorrect address details.

 

8. Damaged or Missing Items

If your order arrives damaged or incomplete, please notify us within 48 hours of delivery with:

• Your order number
• Clear photos of the package and items received

We will review the case and arrange a replacement or resolution where appropriate.

 

9. Contact Us

For any shipping-related questions or special arrangements, please contact:

Tea Heaven Asia
Email: sales@teaheavenasia.com
Website: teaheavenasia.com